Frequently Asked Questions

☕ About Llacta Café

What is Llacta Café?

Llacta Café is an online store specializing in Ecuadorian coffee, bringing together coffees from different brands, farms, and producers across Ecuador in one place.

Our purpose is to make it easier to discover Ecuadorian coffees with identity, origin, and traceability, especially those produced on a small or medium scale and that are not usually found in supermarkets.

Llacta Café does not relabel or modify the products. Each coffee keeps its original brand, origin, and the story of the people who produce it.

What is specialty coffee?

Specialty coffee is generally defined as coffee that scores 80 points or higher according to the evaluation standards of the Specialty Coffee Association (SCA).

At Llacta Café, you will find specialty coffees, microlots, and other Ecuadorian origin coffees, each with different characteristics, varieties, processes, and flavor profiles.

Where does Llacta Café’s coffee come from?

Our coffees are produced in different coffee-growing regions of Ecuador, including Loja, Napo, Imbabura, and Pichincha.

We work with different brands, farms, and producers to showcase the diversity of Ecuadorian coffee and help you discover different origins, varieties, processes, and cup profiles.

Does Llacta Café produce its own coffee?

No. Llacta Café operates as a commercialization and discovery platform.

Each producer keeps their own brand and product. We bring them together in one place so you can discover, compare, and buy Ecuadorian coffees without having to search for each producer individually.

🚚 Shipping to Peru and Colombia

Do you ship to Peru and Colombia?

Yes. We ship from Ecuador to Peru and Colombia through FedEx International.

How long does delivery take?

Estimated delivery time is 3 to 5 business days after dispatch.

Delivery times may vary due to customs procedures, logistics conditions, or circumstances beyond the control of Llacta Café and FedEx.

How much does shipping cost?

Shipping costs depend on the total weight of the order:

  • Up to 1 kg: USD $24.99
  • More than 1 kg up to 2 kg: USD $29.99
  • More than 2 kg up to 3 kg: USD $34.99
  • More than 3 kg up to 4 kg: USD $39.99
  • More than 4 kg up to 5 kg: USD $44.99

The applicable shipping rate is calculated automatically during checkout.

Do you offer free shipping to Peru and Colombia?

Yes. We offer free shipping on orders of USD $180 or more.

Do I have to pay additional taxes, duties, or import charges?

No. Prices and conditions published for the Peru and Colombia market include the applicable taxes, duties, and import charges associated with the shipment, according to Llacta Café’s conditions.

You should not have to pay additional import charges when receiving your order, except in exceptional cases involving specific requirements from customs authorities.

How can I track my order?

Once your order has been dispatched, you will receive your FedEx tracking number by email so you can check the status of your shipment.

Where is my order shipped from?

All orders for this market are prepared and shipped from Ecuador.

Is there a maximum order weight?

For this market, we process orders of up to 5 kg per shipment.

If you need to place a larger order, please contact us directly so we can review the available options.

💳 Payments

What payment methods do you accept?

We accept credit and debit cards, PayPal, and other payment methods that may be available during checkout.

The available options will be shown directly at checkout on llactacafe.com.

What currency are purchases made in?

Prices for the international market are shown in U.S. dollars (USD), unless the platform displays another currency based on the available configuration.

🔄 Returns, Issues, and Refunds

Can I return my order?

Because coffee is a food product, returns may be subject to restrictions.

If your order arrives incorrect, incomplete, damaged, or with any other issue, please contact us within 3 days of delivery.

We will review your case according to our Refund Policy and the specific conditions of your order.

What should I do if my order arrives damaged?

Contact us as soon as possible and include:

  • your order number;
  • a description of the issue;
  • photos of the package and the product received.

This will allow us to review the case and provide an appropriate solution.

📲 Customer Service

How can I contact Llacta Café from Peru or Colombia?

You can contact us with questions about coffees, orders, payments, shipping, or tracking:

WhatsApp: +593 99 897 2669
Email: info@llactacafe.com
Website: llactacafe.com

Our team handles customer requests from Ecuador.

☕ Choosing Your Coffee

Not sure which coffee to choose?

You can explore our coffees by intensity, region, variety, and profile, or contact us through WhatsApp and we will help you find an option based on your preferences.