Shipping policy

Shipping Zones

Llacta Café ships directly from Ecuador to Colombia and Peru via FedEx International.

Processing and Delivery Times

The estimated transit time is 3 to 5 business days after dispatch.

Delivery times are estimates and may vary due to customs procedures, destination city, public holidays, weather conditions, or other circumstances beyond Llacta Café’s control.

Shipping Rates

Shipping rates are calculated based on the total weight of the order:

Order Weight	Rate
Up to 1 kg	$24.99 USD
More than 1 kg up to 2 kg	$29.99 USD
More than 2 kg up to 3 kg	$34.99 USD
More than 3 kg up to 4 kg	$39.99 USD
More than 4 kg up to 5 kg	$44.99 USD

The applicable rate is calculated automatically at checkout.

Free Shipping

We offer FREE shipping on orders of $180 USD or more to Colombia and Peru.

This benefit is applied automatically when the order meets the minimum amount required at checkout.

Taxes, Duties, and Import Charges

For orders placed through the Colombia and Peru market, applicable taxes, duties, and import charges are included.

Our goal is for customers to know the total cost of their purchase before completing the order and avoid unexpected customs charges upon delivery.

If, due to the value, quantity, documentation, or specific characteristics of the order, customs authorities require an extraordinary procedure, Llacta Café may contact the customer before or during the import process.

Order Tracking

Once your order has been dispatched, you will receive a FedEx tracking number to check the status of your shipment.

Customs Information and Documentation

The buyer must provide complete and accurate information for the shipment.

FedEx or customs authorities in Colombia or Peru may request identification or other documentation required to complete the import process.

A request for customs documentation does not necessarily mean that an additional payment is required.

Delays

Once the order has been handed over to FedEx, transit times may be affected by customs procedures or other external circumstances.

If any issue occurs, Llacta Café will assist with tracking and, when applicable, with the corresponding follow-up with FedEx.

Undelivered or Returned Orders

The customer is responsible for correctly providing:

recipient’s name;
complete address;
city;
postal code, when applicable;
phone number;
email address;
information required for customs clearance.

If an order cannot be delivered due to incorrect or incomplete information, recipient absence, refusal of the package, failure to provide documentation requested from the recipient, or any other circumstance attributable to the buyer, any additional storage, return, or reshipping costs will be the customer’s responsibility.