Refund policy

Return Policy — Llacta Café

Request period: The customer has up to 3 calendar days from the date of delivery to request a return or exchange.

Product condition: We only accept returns for products that arrive in poor condition, damaged, or with a manufacturing defect. Returns of opened or consumed products are not accepted.

Request process: The customer must email us at info@llactacafe.com with their order number, the reason for the return, and photographs of the product if applicable.

Shipping cost: In the case of a return due to Llacta's error or a defective product, the return shipping cost is covered by Llacta. In other cases, the cost is borne by the customer.

Resolution: Once the product has been received and reviewed, we offer a full refund to the original payment method or an exchange for another product of equal value, as preferred by the customer.

Non-eligible products: Opened coffee, products with an upcoming expiration date that have been stored incorrectly by the customer, or orders received more than 7 days ago.